OT Sentinel | Industrial Support & Engineering Request Portal

OT Sentinel: Support & Engineering Request Portal

Specialised Support for Critical OT Environments

This portal is the primary intake point for technical assistance, system troubleshooting, and proactive guardianship requests. Whether you are facing a “2 AM emergency” or planning a staged technology migration, our senior engineering team provides the technical authority required to restore and maintain your system integrity.

Technical Scope of Support

The OT Sentinel framework provides deep SME engagement across your entire operational ecosystem:

• SCADA, Historian & HMI Ecosystems: Support for various brands and control devices.
• Industrial Networks: Troubleshooting for communication faults, degraded performance, and network outages.
• Cyber-Physical Integrity: Restoration of field devices, electrical systems, and cybersecurity governance.

Active Sentinel Partner Support

If you have an active OT Sentinel Agreement and are experiencing a Priority 1 emergency, please bypass this form and use your dedicated support line for immediate SME engagement.

Priority Support Line: 1300 Number. You have it.

Service Tiers & Response Standards

For organisations requiring guaranteed response times, OT Sentinel offers structured Service Level Agreements (SLAs).

Feature	Sentinel PREMIUM	Sentinel ESSENTIAL
P1 Emergency Response	1 Hour	1 Hour
On-Site Support Goal	2 Hours	Next Business Day
Target Restoration	4 Hours	Next Business Day
Availability	24/7/365	24/7/365

Request Technical Assistance

Please provide the details of your technical requirement. Requests are triaged by senior engineers based on operational impact. We will be wanting to find out the following information.

Priority Level

• Critical Outage: My system is off the air or a major process has stopped.
• System Degradation: Alarms are overwhelming operators or performance is lagging.
• Planned Technical Task: I need help with a migration, upgrade, or multi-vendor integration.
• Strategic/Brainstorm: I need trusted advice on unsupported systems or complex project planning.

Request Details

• System/Platform: (e.g., Citect, Ignition, PLC Type)
• The Problem: (Describe the scenario—e.g., “Main power is flooded,” “System restarted but won’t sync”)

Site Information

• Organisation: ____________________

• Site Location: ____________________

• Contact Name: ___________________

• Direct Phone: ___________________

• Instagram

This field is for validation purposes and should be left unchanged.

• Your Name*

• Priority Level*

Critical OutageSystem DegradationPlanned Technical TaskStrategic/Brainstorm

• System/Platform*

• Organisation

• Site Location

• Your Contact Number*

• Your Email*

• Your Enquiry*

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