Canary Support

24/7 Sentinel Support

Certified Canary Support Partner

Most support ends at 5pm. Ours is just getting started. Parasyn provides global, round-the-clock technical support for mission-critical Canary deployments.

• Because Data Doesn’t sleep
• Specialty Driver & Protocol Mastery
• The “Sentinel” Managed Service
• Ready for Enterprise-Grade Peace of Mind?
• Sentinel Support Request

Because Data Doesn’t sleep

There is a support gap, so why Parasyn? Standard software support is built for business hours. But for utilities, oil & gas, and 24/7 production, a midnight system hang is an operational crisis. Parasyn fills the void left by standard support. This is how it typically works:

Feature	Product Support	Parasyn Sentinel
Support Hours	8/5 (Business Hours)	24/7/365 Global Coverage
Driver Scope	Standard OPC/MQTT	Specialty & Legacy Protocols
Response Time	Next Business Day	Critical-Priority Instant Response
Deep Systems Integration	Product Software Focus	End-to-end System Focus

Specialty Driver & Protocol Mastery

Your historian is only as good as its data source. Parasyn specialises in the “Last Mile” of connectivity—integrating complex drivers and legacy systems that standard modules don’t cover. We Connect What Others Can’t; all SCADA systems and including:

• AVEVA™ Plant SCADA (Citect): High-speed historical backfilling.
• EcoStruxure™ Geo SCADA: Telemetry-optimised logging over low-bandwidth.
• Induction Automation Ignition SCADA: Unified, Unlimited platform for SCADA, IIoT, and data.
• TS protocols – DNP3/MQTT: Reliable data recovery from remote assets.
• Custom API/TCP Development: Bespoke connectivity for proprietary systems.

The “Sentinel” Managed Service

Proactive Monitoring, Not Just Reactive Repair.

• System Monitoring: Automated alerts if your collectors stop heartbeat.
• Performance Tuning: Ongoing optimisation of your NoSQL database as your tag count grows.
• Version Management: Guided upgrades to ensure new Canary features don’t disrupt custom integrations.
• Staged & Controlled Patching: Immediate implementation of security patches across your entire fleet.
• Lifecycle Management: Periodic human health checks, cybersecurity condition assessment, evaluation of performance, recommendations, and implementation.
• Project Support: From concept to deployed, the project team (including cyber consultants) and the sentinel support team are ready to help.

How does Canary Historian handle high-speed data backfilling?

Parasyn optimises systems using Canary collectors like AVEVA Plant SCADA and Geo SCADA, to manage high-resolution data bursts and ensuring zero data loss during network outages.

What is the advantage of a “Sentinel” managed service for Canary?

Unlike standard 9-to-5 support, Sentinel provides 24/7 proactive monitoring of tag heartbeats and NoSQL database health, specifically designed for 24/7 continuous operations.

Ready for Enterprise-Grade Peace of Mind?

If your system is too critical for “9-to-5” support, you belong in the Sentinel program.

Book a Consultation with a Sentinel Engineer to find out how it works

Sentinel Support Request

For Sentinel Support Customers with a current agreement, use our Contact Form below.

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